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2020-02-25 - crisis management and emergency operations centers

Chapters 11 and 12 in the textbook

Crisis management plan and team

You might not know what is going on, just that there’s a problem.

The crisis management team is the first on-scene to determine what’s going on.

In the case study folder, before the admin plan:

• Crisis Management Plan
  • Key Personnel
  • Assembly points
  • Communication Plan
  • Responsibilities (R&R matrix?)

Work area, administrative, and crisis management are company wide

Key Personnel

• First point of contact
• Facility manager
• executive team
  • top decision maker, ceo
  • IT decision maker
  • disaster recovery manager
• executive staff
  • comms
  • hr
  • legal
  • purchasing
  • sales

Assembly Points

Time	Building state	Location
working hours	chillin	Some office, the cafe maybe
working hours	danger	outdoors away from building
after hours	chillin	Still outside?
after hours	danger	off-site area

Communications

• initial notification
  • Some automated system
• during info gathering
  • cell phones, backup should be in place
• during recovery
  • person-to-person

Why is after-hours outdoors?

Responsibilities

Initial Triage

• Facilities Director
• Executives
• Legal
• Corporate Communications Director
• Human Resources Director

During Recovery

• Facilities Director
• Executives
• Legal
• Corporate Communications Director
• Human Resources Director

Back to normal notes

A crisis is an un-identified event. Then there is an incident, which could be a disaster